GENERAL SALES CONDITIONS

Contact information

Camille Lecomte
chemin de Chabloux
74160, St. Julien en Genevois:

Phones:

  • From anywhere: (+41) 78.656.22.41
  • From France: (+33) 6 70.26.72.20

Mail:

  • Contact: design@camille-lecomte.com

Overview

  • At the time of the order, the customer acknowledges having read the terms and conditions of sale and declares to accept them without reservation.

Offer

  • The offer extends to the whole world with variations concerning shipping costs, delivery times as well as taxes according to the current plans.
  • Any order validated by a customer implies the agreement of this customer to all terms and conditions posted on the site.

Modalities

  • The price indicated on the product card at the time of the order corresponds to the invoicing price incl VAT. An invoice can be printed from the Your Account section. You will be asked for any follow-up after-sales service.

Order Registration / Payment Method

  • Your order is registered as soon as its payment is made. For transfer payments, refer to the corresponding section.

Online payment

  • Online payment is fully secured by our Stripe provider, PCI DSS certified, meeting the highest standards of bank data security. When paying, your bank details are transmitted in encrypted ways and under certain conditions may be recorded by our provider. At no time https://camille-lecomte.com has in his possession or in his knowledge your bank details.
  • Any order validated by the consumer, implies an irrevocable acceptance of the general conditions of sale which can not be questioned.

Payment by bank transfer

  • The details of the account to make your transfer will be provided in the order confirmation by email.
  • You will need to specify your order number during the transfer.
  • Orders settled by bank transfer will be effective upon viewing on our account.

Product availability

  • The products offered on https://camille-lecomte.com, apart from custom orders, are available in our stock.
  • If a product offered on the site is out of stock, we will contact you to inform you, offer you a new delivery time or an equivalent replacement product. You will also have the opportunity to claim the cancellation and refund of your order. In the event that https://camille-lecomte.com, with your agreement, would provide you with a good or service of an equivalent quality and price, the return costs resulting from the exercise of the right of retraction are at our charge.

Terms of delivery

  • Orders received before noon are processed the same day and despatched the next day.
  • The advertised delivery time is based on the date of shipment of the goods. Saturdays, Sundays and holidays are to be added to the initial delivery period.
  • Delivery times vary depending on the type of transport chosen. Refer to the transportation section of the site for more specific information on time and cost of transportation.
  • Order and delivery tracking is available on our website.

Shipping and sale of products outside the European Union.

  • https://camille-lecomte.com does not offer immediate tax refund (direct delivery in the country) for other countries.
  • https://camille-lecomte.com does not offer deferred tax refund to its customers (payment of VAT, then refund request once the customs passage made).

Parcel control at the reception

  • When receiving your package, it is imperative to check the general condition.
  • Any package with a damaged packaging must be opened before signing the delivery note to check the condition of the products. Two cases arise when receiving the package:
    1. The products are present and undamaged: you can then accept the products without reservation.
    2. Products are missing or damaged: thank you to refuse delivery and to express reservations on the carrier’s bill of the type:
    “Parcel received damaged, a missing XXX type product or a damaged XXX product – delivery refused.”
  • If, despite everything, you decide to accept the parcel, we remind you that no litigation can be taken in charge if the delivery is accepted without reserve with the carrier.
  • The “subject to unpacking” reserve has no legal value. Your reservation must be precise: “received parcel damaged, a product XXXX reference missing or damaged XXX product following shock”. These details are essential to return against the carrier and request the change of the product. Reserves must be issued on the carrier’s bill of lading, of which you must keep a duplicate or a photo.
    If the carrier does not have a paper slip, you can take a photo of his electronic scanner (the reservations made must be legible on your plate) or fill a free paper, signed by yourself and by the carrier, listing precisely the reserves.

Service guarantee

  • Returns of defective goods are made at the expense and risk of the customer. Any degradation of the material resulting from insufficient packaging can not engage the responsibility of Camille Lecomte. It is strongly advised to pack the returned products with bubble wrap. Products returned in postage due will be systematically refused. Any downtime of at least seven days is in addition to the duration of the warranty that remains to run.
  • After intervention of the service, the return of merchandise to the customer is done at our expense.
    If it turns out that the returned equipment has not received a return authorization and/or is not affected by a defect within the scope of the warranty, it will be returned to the customer postage due.
  • If you have a problem with a product ordered from https://camille-lecomte.com, please contact us before returning your equipment to the following address:

Camille Lecomte
chemin de Chabloux
74160, Saint Julien en Genevois
FRANCE

Retraction / return arrangements

  • You benefit from a withdrawal period of 21 days from the date of receipt of the package, in which case you will be refunded or the product will be exchanged. To do this, fill out the Product Return form accessible from the ‘Return – SAV’ section in “Your Account“.
  • In order for your application to be accepted, two conditions must be met:
      1: Make a return request to the after-sales service
      2: The request must be sent to us within 21 days after receipt of the package and the product must be received by us at the latest 14 days after the request.
  • In accordance with legal provisions, we make available the standard withdrawal form attached to the General Terms and Conditions of Sale. This document may be used to exercise your right of withdrawal. As indicated above, it will be sent to the following address:

Camille Lecomte
chemin de Chabloux
74160, Saint Julien en Genevois
FRANCE

  • Products must be returned in perfect condition and unused. As part of a refund request, it will take place within 10 business days of receipt of the products by our services.
  • Products must be protected in a packaging appropriate to the size of the product. We ask you to take all necessary measures to protect the products during transport.
  • Please do not tape directly the original box of the product, it can be put on sale. A repackaging fee may be claimed (or deducted in the case of a refund) if this is not respected.
  • CAUTION: In accordance with article L. 121-21-4 of the law n ° 2014-344, https://camille-lecomte.com is not held to refund the additional expenses if the consumer has expressly chosen a mode more expensive than the standard delivery method. In addition, the refund relates to the amount paid during the validation of the order (price of products and standard shipping costs). Return shipping costs are your responsibility.
  • The right of withdrawal can not be exercised for contracts for the supply of goods made to the consumer’s specifications or clearly personalized (Article 121-20-2). This article is valid for custom made designs as well as custom items at the customer’s request.
  • In case of request for exchange of an article, the amount taken into account for the returned product is the one that appears on your invoice. The amount taken into account for the new product is that of the day of the validation of the exchange request form. You can access this form at https://camille-lecomte.com, in the “Your Account” section.

 

  • Note: No exchange will be possible on a similar product (same reference, color and size).

Client file

  • In application of the law 78-17 of 6 January 1978 on individual freedoms and data processing, you have a right of access to information that you have communicated to us and the possibility of having them rectified.
  • In the event of a dispute between Camille Lecomte and its clients, these disputes are subject to French law. The complainant has the choice of the competent court.

Command Analysis System (Fraud Detection)

  • Information related to your order is subject to automated data processing. This treatment is intended to define a level of analysis of a transaction and to fight against credit card fraud.
  • https://camille-lecomte.com is the recipient of the data related to your order. The non-transmission of data related to your order prevents the realization and analysis of your transaction.
  • The occurrence of an unpaid due to the fraudulent use of a credit card will result in the registration of the details related to your order associated with this unpaid within a payment incident file. An irregular declaration or an anomaly may also be the subject of a specific treatment.
  • In accordance with the Data Protection Act of 6 January 1978 you have at any time a right of access, rectification, and opposition to all of your personal data by writing, by mail and by justifying your identity, to:

Camille Lecomte
chemin de Chabloux
74160, Saint Julien en Genevois
FRANCE